Tokio Marine Travel Insurance – TM Explorer

All Malaysians, Permanent Resident, Work Permit/ Employment Pass Holder and his/her dependents.

Family means you, your legal spouse (one legal spouse only) and any number of accompanying dependent children residing in Malaysia.

Single Trip Plan – 180 consecutive days from the commencement date of journey.

Annual Plan – 90 consecutive days from the commencement date of journey.

You may purchase Travel Insurance. However any claims due to injury or loss arising from your pregnancy, childbirth, abortion or miscarriage are not covered.

No, pre-existing medical conditions are not covered by Tokio Marine’s Travel Insurance.

Lodge a report with the airline and seek compensation from them. You may file in your claim for the loss if it is not compensated by the airline.

Lodge a report to the police within 24 hours from the incident. If the loss

Lodge a report with the airline and seek compensation from them. You may file in your claim for the loss if it is not compensated by the airline.

No refund of premium is granted once the Policy/ Certificate is issued.

Lodge a report with the airline and seek compensation from them. You may file in your claim for the loss if it is not compensated by the airline.

You may call Tokio Marine Travel Assistance at 603-7628 3877 or 603-7841 5770 (reverse charge is available).

Please contact Tokio Marine Travel Assistance prior to seeking care or as soon as possible.

Tokio Marine Insurance is a subsidiary of Tokio Marine Asia Pte. Ltd. which in turn is owned by Tokio Marine Holdings, Inc. Japan – one of the largest insurer in the world. Please visit the website for more information www.tokiomarine.com

1. Detailed Post Mortem Report
2. Death Certificate
3. Burial/Cremation Permit
4. Police Report
5. Copy of Nominee’s/Claimant’s Identity Card
6. Proof of relationship
7. Letter of Administration/Distribution Order/Grant of Probate, if no Nomination or if the Named Nominee is under 18 years of age.

1. Specialist Report confirming the Total and Permanent Loss of sight; or Total and Permanent Loss of Use of Limb(s)
2. Clear Photographs showing the affected amputated limb(s), where applicable

1. Child’s Birth Certificate
2. Copy of Child’s IC, if applicable

1. Death Certificate
2. Burial/Cremation Permit
3. Airway Bills
4. Bills & Payment Receipts for burial/cremation expenses
5. Bills & Payment Receipts for cost of conveyance of ashes/body remain back to home

1. Original Medical Bills/Invoices
2. Original Payment Receipt issued by the clinic/hospital
3. Original Medical Report issued by the attending Physician
4. Original Medical Report/Diagnosis note from the attending doctor in Malaysia for follow-up treatment, if applicable

1. Property Irregularity Report
2. Letter from airline confirming the delay duration (in number of hours)

1. Property Irregularity Report / Original Police Report for theft incident
2. Letter from airline confirming the loss and their offer of compensation
3. Original purchase receipt of the luggage & the loss items claimed
4. Full description of the loss items claimed with cost, year and place of purchase

1. Property Irregularity Report / Original Police Report for theft incident
2. Letter from airline confirming the damage and their offer of compensation
3. Photographs depicting the damage
4. Original quotation or receipt for the repair (if beyond repair, confirmation from the repairer must be obtained)
5. Original purchase receipt of the damaged luggage, if unavailable, to clearly state the brand, model, purchased price paid, when & where purchased.

1.  Letter from Airlines confirming the delay duration (in number of hours),reason for the delay, actual departure and arrival time.
2. Boarding Passes

1. Copy of Police Report/Documents to support the reasons for the Missed Departure
2. Original receipts for additional hotel accommodation and travel expenses incurred

1. Letter from Airlines confirming the actual time of arrival at the airport of the transit point and actual departure time of the connecting flight
2. Original receipts for hotel accommodation, restaurant meals or refreshment.

1. Letter from Airlines confirming the overbooked flight details & confirmation of the date and time when the alternative transportation is available.
2. Original receipts for hotel accommodation, restaurant meals or refreshment.

1. Original invoice and payment receipts confirming the full amount paid, if online payment by credit card, enclose a copy of the credit card statement
2. Tour Fare breakdown charges
3. Letter from relevant parties confirming the refund amount or reason for no refund
4. Medical Certificate from treating physician advising you to return home due to your injury or illness
5. Medical Report
6. Proof of relationship, e.g. birth /marriage certificate.
7. Death Certificate (if applicable)

1. Original receipts for additional hotel accommodation, land transportation cost & communication expenses
2. Original police report & official translated copy of the report, if report is not in English
3. Insured’s account on the exact description of the incident

1. Original Police report obtained at the place of loss
2. Official translated police report, if report is not in English.
3. Insured’s account on the exact description of the incident

1. Original Car Rental Agreement
2. Original Invoice and Receipt for payment of the car rental.
3. Original Invoice and Receipt for the additional payment for the late return of the car
4. Confirmation letter or receipt confirming the actual date returned of the car
5. Copy of driving license valid at the time and country of accident
6. Proof of hospitalization at the time when the car was due to be returned

1. Police Report
2. Original Receipts for all items claimed. If not available, provide detailed description of the items and the date and place of purchase as well as the price of purchase.

1. Written confirmation from the Carrier concerned confirming the incident & duration

1. Original Invoice and Receipts for all payments made
2. Police Report
3. Travel Itinerary
4. Confirmation from Jabatan Insolvensi Malaysia on the insolvent status of Travel Agent

1. Forward to TMIM immediately of any lawsuit or demand from the third party claimant
2. Do not admit liability or negotiate settlement without prior consent from TMIM