Allianz Travel Care Insurance Malaysia

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Allianz Travel Care – Malaysian Travel Insurance

Provided by Allianz General Insurance Company (Malaysia) Berhad

There are so many preparations when you are planning a holiday abroad, but many of us miss an essential part of the planning – travel insurance. Allianz Travel Care is your perfect travel mate that provides you and your family coverage internationally; 24 hours a day!

Allianz Travel Insurance Malaysia:

  • Medical Expenses up to RM 300,000

  • Lost or Stolen Bags up to RM 5,000

  • Travel or Luggage Delay up to RM 2,000

  • Covers sport like Skiing, Scuba Diving, Bungee Jumping and many more

  • and many more

Planning a trip?
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Key Features / Key Benefits

Pays for Medical Expenses up to RM 300,000

When you have an accident overseas, medical expenses can be very high especially in countries like the US. Travel insurance will pay for your doctor visit and hospital costs, so that you do not have to worry about money and focus on your health.

Pays for lost or stolen bags up to RM 5,000

When your bags are lost or stolen during travel, you are left without clothes to wear and might need to cancel your trip and fly back home. With travel insurance you can continue to enjoy your vacation, because your insurance pays you up to RM 5,000 to spend on new clothes and a new bag. Your instant bad experience of a stolen bag, can turn into a fun shopping trip with all new clothes from a different country.

Just make sure that you report your lost/stolen bags to the local police and that you keep all receipts. The insurance company will want to see what you bought.

Gives extra money for Travel or Luggage Delay up to RM 2,000

Have you experience a flight delay before? How did you enjoy the long waiting time at the airport? Have you waited long at the baggage claim to collect your luggage and then found out that your luggage is not there? What did you do without your change of clothes?

Protects you when you Ski, Scuba Dive, Bungee Jump and many more

Many travel insurances exclude sport activity like skiing, scuba diving and bungee jumping. Allianz Travel Care is one of the few insurances in Malaysia that can cover those sports activities if you choose too. With Allianz Travel Care,  you have the option to include those activities in your insurance. So when you do have an accident doing those sports, your medical expenses and hospital visits are covered.

Frequently Asked Questions (FAQ)

What are the covers/benefits provided?

Please refer to the Allianz Travel Care brochure for the full list of features and benefits. Broadly, this Policy covers benefits under the following areas:
(a) Personal Accident
(b) Medical and Other Expenses
(c) Travel Related Benefits
(d) Optional Rider Benefits

What are the major exclusions under this Policy?

This Policy does not cover death or injury caused by the following events:

      1. (a)  Delay, confiscation, detention, requisition, damage, destruction or any prohibitive regulations by customs orother government officials or authorities of any country;
      2. (b)  Hazardous adventure unless such sports have been covered under the Additional Sports (Optional Rider) thatInsured Person has purchased;
      3. (c)  HIV (Human Immunodeficiency Virus) and/or any HIV-related illness including AIDS (Acquired ImmuneDeficiency Syndrome) however caused and/or any mutant derivations, variations or treatment thereof however caused;
      4. (d)  Ionising radiation or contamination by radioactivity from any nuclear waste from combustion of nuclear fuel;
      5. (e)  Pre-Existing Conditions means any injury, illness, condition or symptom;
      6. (f)  Pregnancy, childbirth, abortion or miscarriage;
      7. (g)  Riot or civil commotion, lockout or threat of such incident;
      8. (h)  The radioactive toxic explosive or other hazardous properties of any explosive nuclear assembly or nuclearcomponent thereof;
      9. (i)  War, invasion, act of foreign enemy, hostilities (whether war be declared or not), civil war, rebellion, revolution,insurrection or military or usurped power, martial law or state of siege or any of the events or causes which determine the proclamation or maintenance of martial law or state of siege.

Note: This list is non-exhaustive. Please refer to the Policy for the full list of exclusions under this Policy.

Can I cancel my Policy?

You may terminate your Policy by giving written notice to Allianz. Termination shall become effective on the date the notice is received or on the date specified in such notice whichever is the later. Refund of premium, however, is subject to the terms and conditions stipulated in the policy.

Where can I get further information?

Should you require additional information about this Policy, please refer to the insuranceinfo booklet on ‘Personal Accident Insurance’, available at all our branches or you can obtain a copy from the insurance agent or visit www.insuranceinfo.com.my.
If you have any enquiries, please contact us at:
Allianz General Insurance Company (Malaysia) Berhad
(licensed under the Financial Services Act 2013 and regulated by Bank Negara Malaysia)
Allianz Arena
Customer Service Department Block 2A, Ground Floor
Plaza Sentral, Jalan Stesen Sentral 5 Kuala Lumpur Sentral
50470 Kuala Lumpur
Allianz Contact Centre Fax
Email
: 1-300-88-1028
: 03-22641199
: customer.service@allianz.com.my

How to Claim

To make a successful Travel Insurance Claim it is recommended to have all the Basic Documents at hand and then also collect the necessary documents for the below cases:

Basic Documents

  1. Fully completed Allianz Travel Care Claim form (incomplete form may cause delay in processing)
  2. Original Insurance Certificate & Proposal Form
  3. Original used air ticket/E-ticket & boarding passes
  4. Flight Booking Itinerary

For Medical Expenses / Personal Accident

  1. Medical Report or Death Certificate
  2. Original Medical Bills/Receipt
  3. Hospital Admission / Discharge Note or Summary
  4. Original Bills / Receipts for additional traveling & accommodation expenses
  5. If needed, original Car Rental Agreement and Original Receipt for additional costs of rental car return

For Travel Delay / Missed Departure / Missed Connection

  1. Written confirmation from the airlines regarding the period of delay (in number of hours), the actual date and time of departure and the reasons for such delay / missed departure / missed connection
  2. If needed, original receipts for additional accommodation and travel expenses

For Luggage / Personal Effects / Personal Money / Travel Documents

  1. Policy report
  2. Property irregularity report from the Airlines
  3. Written confirmation from the Airlines on the delayed delivery of luggage
  4. Currency exchange slip
  5. Original receipts for items claimed

For Cancellation / Curtailment

  1. Tour operator’s itinerary and confirmation of booking
  2. Tour operator’s cancellation invoice and confirmation of refund due
  3. Medical Report / Death Certificate of insured person or immediate family member
  4. Proof of relationship between insured person & family member, e.g. birth certificate, marriage certificate
  5. Original Receipt of all amounts claimed

For Personal Liability

  1. Police report
  2. All correspondence / documents form the Third Party

Contact Information

Local Call

1-300-88-1028

Land Line

 +603 2264 0700

Email

 customer.service@allianz.com.my

Address

Allianz Arena, Ground Floor, Block 2A, Plaza Sentral, Jalan Stesen Sentral 5, Kuala Lumpur Sentral, 50470 Kuala Lumpur.

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