This week we caught up with Insurance agents from Melaka. In this feature, they give us the inside story of how they would normally approach customers and what you can expect when dealing with them.

Here is what they have to say.

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Area: Ayer Keroh, Melaka

Agency: VKA Wealth Planners Sdn Bhd

Pang is a licensed financial planner who specializes in a wide variety of services, from insurance to investment planning, From risk management to estate planning and from tax planning to business succession planning.  

She aims to represent your interest and will help you find a solution to your financial issues.

It usually depends on the customer needs. What is the purpose of their intentions to purchase? Is it for self-protection, is it to get protection for the family, or is it for only health purposes? No two customers are the same.

I think it’s important that I compile information about my customers. It can be in many different ways and the way I approach them about the information is equally as important. Because not everybody is open to sharing their personal information. They may be reluctant at times but it’s my job to make them comfortable in sharing those details with me and eventually help them.

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Area: Masjid Tanah, Melaka

Agency: Akademi SWA

We know that at times speaking to an insurance agent can be a drag. But Muhammad proves that to be wrong. When we spoke to Muhammad, he was a pleasant person to chat with.

He is always willing to share his honest feedback and definitely willing to advise you constructively about insurance.  

Muhammad is a full-time medical advisor and a General Takaful Ejen representing Syarikat Takaful Malaysia Berhad, Takaful IKHLAS Berhad, and Etiqa Takaful Berhad.

Typically I would ask customers their purpose for taking up insurance. Is it for self, for family or is it for health purposes or are they looking for insurance hibah?

As much as the purpose of taking up insurance is important, it helps to know how much they can or are willing to commit because with that information I’m able to make the right proposal that suits them.

It’s crucial to know those facts because, in the future, liabilities may change and can be different over time. In a way, this is part of a relationship building.

I always believe that you must be willing and open to get to know your clients. Get to know their financial background and their current life state.

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Area: Melaka

Agency: Takaful Ikhlas Afsheen Falah Agency

A cheerful and friendly person. It’s apparent in her photo too. Mazween offers Takaful plans consisting of medical card, child education, investment, protection, hibah including Badal Haji.

Currently, Mazween represents Takaful Ikhlas.

I prefer exploring my customer needs. Some may be looking for medical card in that particular time of their lives while others are looking for investment plan. Whatever that need may be, I’ll do my best to fit them.

Get to know the person first. Everybody has different needs. Some may tell me that they want an insurance with living benefits and cash value while others are specifically looking for something that can take care of their family’s future well-being. 

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Area: Ayer Keroh, Melaka

Agency: Usrah Associates

Based in Ayer Keroh, Syawalludin is an insurance agent who strives to provide the best investment plans.

As a graduate from University Utara Malaysia (UUM), Syawalludin represents  Takaful Ikhlas offering a range of insurance policies such as medical, critical illness, protection, retirement, financial planning, savings, and investments.

I’d like to think that I can only offer my clients something they can truly afford. And that is why I find it so important to ask them about their most comfortable budget. If you ask me, it very much depends on their financial status.

Always ensure to understand them and get to know them. It’s part of the fact-finding exercise.